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Booking, changing and cancelling a reservation

Online bookings, deposits, free cancellation period and waitlist.

Шаги

  1. On the venue page, choose date, time and party size in the Reservation section.
  2. Read and accept the venue's booking terms (confirmation type, deposit, cancellation rules).
  3. If a deposit is required, complete the payment; an unpaid deposit releases the booking.
  4. Change or cancel from My account › Reservations or from the manage link in your email.

Terms are shown upfront

Each venue sets its own policy: instant or venue confirmation, deposit, free cancellation period, late cancellation refund, grace period and no-show rule. The version you accepted is stored with your booking; later changes by the venue do not affect it.

Deposits and refunds

  • If the deposit is not paid in time, the booking is released automatically.
  • Cancelling within the free period refunds the deposit; after that the venue's late cancellation rate applies.
  • The deposit is deducted from your bill at the table.
  • Refunds go to the card you paid with; your bank may take a few business days.

Waitlist

If the time is full, join the waitlist. When a table frees up you receive an offer; if you do not confirm in time it passes to the next guest.

Reminders

You get a reminder 24 hours before. For WhatsApp notifications, tick the separate box on the booking form; reply "DUR" at any time to stop.

Последнее обновление: 04.11.2026 · Эта статья пока недоступна на вашем языке.

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