Opening a support ticket and reporting a bug
If the help articles do not solve it, open a ticket under My account › Support.
Steps
- Sign in and open My account › Support.
- Tap "New ticket" and choose a type (question, bug report, payment, account, suggestion, complaint about a venue).
- Describe what happened; attach a screenshot if useful (up to 3 files, 5 MB each).
- You get a notification and email when we reply; answer in the same ticket.
- The "Report a bug" button in the corner opens a bug report with the current page address; your browser details are added automatically.
- Payment tickets are opened with high priority.
- A resolved ticket closes automatically after 14 days without a reply. Closed tickets cannot be answered; open a new one if needed.
- Never share card numbers, passwords or ID details; MekanBook never asks for them.
- In the app: Profile › Support.
Last updated: 04.11.2026
